We're typically approached by a CEO, board, or other senior leader who is dealing with a significant organizational or market-related challenge.
We're systems & design thinkers, so our first step is to undertake a diagnostic exercise of the problem to determine the root.
This involves developing insights through computation (analysis of data and information), conversation (interviews with staff, customer and stakeholders) and observation (participation in internal meetings and processes). We test insights against initial hypotheses developed by our client to deepen our mutual understanding.
From there, a scenarios-based change agenda with clear, actionalbe strategies and tactics is developed. Unlike most other advisors, who merely package something into a deck or report that may or may not again see the light of day, we develop execution-oriented documentation and tools, stewarding the implementation and execution of the change to ensure that organizational capacity can be developed, the internal team can be supported and results can be achieved.
Because most problems at this level are complex, wrestling down one usually leads to the uncovering of another. As a result, despite initial engagements that are usually scoped to last 3-6 months, our typical involvement with a client lasts between 12-18 months as we are asked to stay and work on additional challenges.
Our success is exemplified in the a few key facts...our longevity as a firm, the fact that all of our work comes via word-of-mouth or referral, and the quality and impact of the value we've provided to our clients.
We're systems & design thinkers, so our first step is to undertake a diagnostic exercise of the problem to determine the root.
This involves developing insights through computation (analysis of data and information), conversation (interviews with staff, customer and stakeholders) and observation (participation in internal meetings and processes). We test insights against initial hypotheses developed by our client to deepen our mutual understanding.
From there, a scenarios-based change agenda with clear, actionalbe strategies and tactics is developed. Unlike most other advisors, who merely package something into a deck or report that may or may not again see the light of day, we develop execution-oriented documentation and tools, stewarding the implementation and execution of the change to ensure that organizational capacity can be developed, the internal team can be supported and results can be achieved.
Because most problems at this level are complex, wrestling down one usually leads to the uncovering of another. As a result, despite initial engagements that are usually scoped to last 3-6 months, our typical involvement with a client lasts between 12-18 months as we are asked to stay and work on additional challenges.
Our success is exemplified in the a few key facts...our longevity as a firm, the fact that all of our work comes via word-of-mouth or referral, and the quality and impact of the value we've provided to our clients.